STORE POLICIES 

SALES

ALL UNDERWEAR, SWIMWEAR, AND ADULT PRODUCT SALES ARE FINAL. This also includes seasonal offerings such as long johns and union suits.  Underwear and swimwear items purchased as gifts are also final sale.

Regular clothing items such as t shirts, shorts, and socks are returnable within 14 days of purchase when presented in unworn condition and with original receipt information. Any refund will processes back to your original form of payment.

Any claims of defective or damaged items will be evaluated on a case-by-case basis.

PAYMENTS

STOREFRONT: We accept cash, all major credit cards (e.g., Visa, MasterCard, American Express, and Discover), Android Pay, Apple Pay, and Toolbox gift certificates. We do not accept cheques because the '90s are over. Split tenders can be accommodated at the register. 

TOOLBOXINDY.COM: All major credit cards are accepted for online sales and securely processed through Stripe. We are unable to accept split-payments or gift certificates for internet sales.

GIFT CERTIFICATES: GCs are available for purchase in any denomination. They do not lose value and do not expire. GCs cannot be purchased nor redeemed at toolboxindy.com. GCs cannot be replaced if lost or stolen. GCs may only be purchased in store and cannot be ordered on toolboxindy.com.

INTERNET ORDERS

ALL UNDERWEAR AND SWIMWEAR SALES ARE FINAL. This also includes seasonal offerings such as long johns and union suits.  Underwear and swimwear items purchased as gifts are also final sale. If you're unsure about fit or sizes, please contact us before ordering so we can guide you to the best selection.

Regular clothing items such as t shirts, shorts, and socks are returnable within 14 days from the date of purchase when presented in unworn condition and with original receipt information. Any refund processes back to your original form of payment. Please contact us for return authorization information prior to shipping any order back to us. 

Any claims of defective or damaged items will be evaluated on a case-by-case basis.

We reserve the right to reject and cancel any internet order which we believe to be strange, fraudulent, or unusual, for any reason, at our sole discretion.

Gift certificates may only be purchased in store. They cannot be ordered or redeemed on toolboxindy.com.

SHIPPING

UPS is our preferred shipping partner. For peace of mind, all orders are insured and traceable. Pending package weight, orders may ship USPS First Class or Priority Mail. Need expedited services? Please contact us during store hours for additional information.

All orders ship discreetly with the return address on the shipping label as "ORDER FULFILLMENT." 

We strive to process and ship all orders as quickly as possible. Once shipping info is created, you'll receive an email with tracking numbers.

Our internet store shares inventory with our brick-and-mortar storefront. Your items will be in original, unworn condition but will not include original packaging. All items ship from Indianapolis, IN.

Per industry standards, shipping fees are non-refundable.

INTERNATIONAL ORDERS

Please contact us directly for a personalized quote for international shipping options. For everyone's sanity, all international shipments are insured and trackable. International buyers are fully responsible for any additional taxes or duties assessed by recipient's home country.